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Where do I find the items required for my rebate?

• Sales Receipt: This item is included in the box with your shipment. You must include this when you submit your rebate claim.
• UPC: The UPC (Universal Product Code) is the 12-digit number and bar code that identify your individual product located on the box of your wireless equipment. Please refer to your rebate instructions to determine if you must submit the UPC code portion of the actual box, or if you must submit a copy of the UPC code on the box.

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Which UPC is required for my rebate?

You must include the 12-digit UPC which is located directly on your wireless device box. Please refer to your rebate instructions to determine if you must submit the UPC portion of the actual box, or if you must submit a copy of the UPC on the box.
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What if I lose my Sales Receipt?

You may contact us at 1-888-NEWTALK for an additional copy of your sales receipt.
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Can I get a replacement copy of the UPC?

Unfortunately, we cannot provide replacement copies of your original UPC. The UPC is unique to the box in which your wireless device was shipped.
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How do I check the status of my rebate?

For rebate status, please visit www.cingular.com/myrebate.

Allow 8 to 10 days from the date you mailed your submission before checking your status.
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I received multiple rebates for my purchase. Why do I need to submit each rebate claim form in separate envelopes?

Each rebate is handled individually by separate departments. To ensure that each rebate is processed correctly, all required information must be attached to each rebate form and sent in separate envelopes.
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I sent my rebate but the rebate center does not acknowledge receipt. What do I do?

Unfortunately, mail can be lost in shipment and never reach us. Our rebate processing center is not responsible for late, lost, mutilated, misdirected, or postage due requests. We recommend that you send your rebate via certified mail.

All rebate instructions clearly state that customers must retain photocopies of all information for this reason. The best way to confirm that your submission(s) has been received is to visit www.cingular.com/myrebate  8 to 10 days after sending your submission(s).
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Once approved, why does it take an additional ten to twelve weeks to receive a Cingular Wireless/AT&T VISA Reward Card?

Rebate payments require additional validation and approval, involving multiple departments and processes. This additional approval process must be completed before a payment can be mailed. For updates on the status of your rebate, please visit www.cingular.com/myrebate or call us at 1-888-NEWTALK. Please allow eight to 10 days from the date you mailed your submission before checking your status.
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Why was my rebate denied because I changed my Cingular Wireless/AT&T number?

All rebate offers are contingent upon new activation of service. When you change your mobile number directly with Cingular Wireless/AT&T, Cingular Wireless/AT&T may report the original mobile number as ‘out of service’. If we cannot verify that the account is still active with Cingular Wireless/AT&T, we cannot approve the rebate.
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When given the option to resubmit information, why do I have to wait an additional four to six weeks?

Resubmitted rebate claims require careful processing. For updates on the status of your rebate, please call us at 1-888-NEWTALK. Please allow eight to 10 days from the date you mailed your submission before checking your status.
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