How can I find out the status of my return?
You can find out the status of your return by calling us at 1-888-NEWTALK.
Will I get a refund if I return my phone?
Yes, provided:
- You contacted us and received an RMA.
- You deactivated your account with the carrier, and it is in good standing.
- You returned all items in the shipment.
- The phone is returned within 30 days of activation.
- The phone is in new condition.
If you have any questions about this, please contact us at 1-888-NEWTALK.
Will I get a refund if I return my accessories?
Yes, provided:
- You received an RMA from us.
- For each accessory returned, you return all manuals and components.
- Accessories must be in original condition.
- Accessories must be in original packaging.
- The accessories are returned within 30 days of shipment.
Why do I have to deactivate my Cingular Wireless/AT&T account? Why can’t you do it for me?
Your Cingular Wireless/AT&T account is your account and is a legal contract between you and Cingular Wireless/AT&T. Cingular Wireless/AT&T rightfully protects your privacy and access to your account. Once it has been activated, we are not permitted to deactivate it for you.
Will I have to pay shipping to return my phone?
Yes – we suggest using a service such as UPS which allows you to track your shipment and can ensure timely delivery, to obtain credit for your return.
Will you refund my shipping charges?
Unfortunately, shipping charges are non-refundable.
Why are you charging me an equipment discount penalty?
The price you paid for your phone was discounted $250 when you bought it. This discount requires that you keep the phone active for six months after purchase. If you terminated service within six months, you must pay the $250. This is separate from any early termination fees your carrier may charge.
I don’t have the original box the phone came in, or I threw out the manual, or I lost the battery charger. Can I still get a refund if I return the phone?
No. Unfortunately, we can only provide a refund for a phone that is returned in the original box, complete with the manual and all other accessories.