Help & Frequently Asked Questions

Ordering How long will it take to receive my order? How will I know you've received my order? Why do you ask me for personal information? How is my personal information kept secure? Cingular Wireless/AT&T Rate Plans Which Cingular Wireless/AT&T Rate Plan is best for me? Explain my rate plan. I don’t understand some of these rate plan terms. Payment How can I pay for my order? When will my credit card, debit card, or checking account be billed? Why is there an authorization against my debit card? Is it safe to use my credit card over the Internet? Wireless Local Number Portability What is Wireless Local Number Portability? What are the steps for keeping my number when switching? How can I ensure that the porting of my number goes smoothly? Can I only port my number when I order a new phone? When should I cancel my current service? Can I use my current phone with Cingular Wireless/AT&T? Can I transfer my home phone number to my cell phone? Can I keep my number if I move to another city? What if I have a contract with my current wireless carrier? How long will the transfer take? Order Status Where is my Order? What does the order status tell me? Using Your Phone Tell me about my phone. Charging the Battery Turning the Phone ON Turning the Phone OFF Placing a Call Ending a Call Answering a Call Rebates Which phones currently offer a rebate? Where do I find the items required for my rebate? Which UPC is required for my rebate?   What if I lose my Sales Receipt? Can I get a replacement copy of the UPC? How do I check the status of my rebate? I received multiple rebates for my purchase. Why do I need to submit each rebate claim form in separate envelopes    I sent my rebate but the rebate center does not acknowledge receipt. What do I do? Once approved, why does it take an additional ten to twelve weeks to receive a Cingular Wireless/AT&T VISA Reward Card? Why was my rebate denied because I changed my Cingular Wireless/AT&T number? When given the option to resubmit information, why do I have to wait an additional four to six weeks? Cingular Wireless/AT&T Customer Service How can I contact Cingular Wireless/AT&T Customer Service Billing I have a question about my Cingular Wireless/AT&T bill Cancellations How do I cancel my order? What if an item I no longer want is already on its way to me? How do I refuse shipment? Returns and Exchanges I want to return my phone or accessories How can I view the status of my return? Will I get a refund if I return my phone? Will I get a refund if I return my accessories? Will I have to pay shipping to return my phone? Will you refund my shipping charges? Why are you charging me an equipment discount penalty? I don’t have the original box the phone came in, or I threw out the manual, or I lost the battery charger. Can I still get a refund if I return the phone? Why do I have to deactivate my Cingular Wireless/AT&T account? Why can’t you do it for me? How do I exchange my phone? My phone was damaged or defective. What do I do? I received the wrong phone. What do I do? Contact Us